Frequently Asked Questions
Everything you need to know about your Phanteks order and products.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery times vary by destination.
What is your return policy for PC components?
We offer a 30-day return policy for items in their original packaging. Please ensure all seals are intact and include a copy of your receipt for a full refund.
Do Phanteks products come with a warranty?
Yes, our products come with a limited warranty ranging from 2 to 5 years depending on the category, covering manufacturing defects and hardware failures.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How can I track my package?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your cases compatible with E-ATX motherboards?
Many of our mid-tower and full-tower cases support E-ATX motherboards. Please check the specific product specifications page for maximum motherboard dimensions.